Haven Family billing

Price and free trial

One plan, two ways to pay.

Haven Family is $19.95 a month or $199 a year, and covers up to 12 people, including you.

• Your first plan starts with a 30 day free trial. You add a card at checkout, and nothing is charged until the trial ends.
• When the trial ends, the plan you chose starts and your card is charged. There is nothing to do if you want to keep Haven.
• The trial is offered once per family. If your plan ends and you start it again later, it starts paid.
• If you have a promotion code, enter it at checkout.

Who manages billing

The plan belongs to the family's owner.

The person who set up the family is its owner, and only the owner can see or change billing. Admins can do everything else the owner can, such as inviting people and changing protection, but they do not see Billing and they do not get billing emails.

1. Sign in at account.starthaven.com as the owner.

2. Open Billing. It takes you to a secure Stripe page where you can update your card, see your invoices and cancel.

Emails before you are charged

Sent to the owner's email address only.

• Your trial is ending. Three days before the trial ends, with the date and the amount you will be charged. You do not get this one if you have already cancelled.
• Your plan renews. Before each yearly renewal, with the date and the amount. Monthly plans renew every month without a separate reminder.
• We couldn't charge your card. Once, the first time a payment fails. See below.
• Your plan has ended. When a cancelled plan reaches its end date, or when a failed payment could not be recovered.

Each email has an Open Billing button that takes you straight to your billing page.

If a payment fails

You have time to fix it.

If a charge does not go through, we email you once and keep trying the card over the following days. Haven keeps protecting your family the whole time.

Update your card in Billing and the next attempt uses it. If the card still cannot be charged after the last attempt, the plan ends, the same way a cancelled plan does.

Cancelling

A cancelled plan runs to the end of what you have paid for.

1. Open Billing as the owner and choose to cancel your plan.

2. Your plan stops renewing. Everyone keeps full Haven Family until the end of the month or year you have paid for, and then the plan ends.

• We do not refund the unused part of a month or year. That is why your plan keeps running until its end date instead of stopping straight away.
• Cancelling during the free trial means you are never charged. The plan ends when the trial would have.

When a plan ends

Your family stays together.

When a plan ends, nobody is removed. Every member stays in your family, and Haven keeps applying your family's protection settings on their browsers.

What stops is the family dashboard. You and your admins cannot reach the family pages until the plan is renewed. You see a notice instead, and you can choose monthly or yearly to turn Haven Family back on for everyone at once. Admins see the same notice, but only you can renew.

Common questions

The billing questions families ask most.